Refund policy
Please contact cs@myshop.fashion for all the refund/return requests.
How long do I have to make a return?
You have a maximum of 14 days from the date you've received all your purchased items in the same order to submit the return request. Your return package must be mailed out within 7 days from the date we've approved your return request.
Conditions
All item(s) must be unworn and in their original condition with the original packaging and all tags attached. Any garments that appear to have been worn, washed, or altered in any way will not qualify for a refund.
The following items will not be eligible for a refund: any discounted promotional items (except quality issues), tights, lingerie, event/party supplies, jewelries, accessories, lucky draw products such as scoops.
Return Reasons and Resolutions
Wrong Item /Item Defective or Damaged /Doesn't Match Product Info
If the wrong product was delivered or the product is damaged or the product does not match the corresponding description, in terms of color, material, or size, etc. Photographic evidence of the product package and item are required. Return shipping is free. If the claim is substantiated, we will offer a full refund.
Wrong Quantity Delivered /Missing Item
If the wrong quantity of items was delivered or there was a missing item. Photographic evidence of the product package and item are required. Return shipping is free. If the claim is substantiated, we will offer a full refund.
Changed My Mind /I Don't Like It /Item Arrived Too Late
If your refund request is for one of the above reasons, the return shipping is at your cost. We will deduct return fees from refunds.
Packaged Refused On Delivery
If you refuse a package it will be shipped back to our US processing center where it will be marked as a returned item. When you request a refund for this returned item, the return shipping is at your cost. We will deduct return fees from refunds.
Exchanges
Unfortunately, we don’t offer exchanges at the moment, but you can place a new order and initiate a return. Your refund will be processed as soon as we receive the returned package.
Refunds
1. Refunds will be processed within 7 days after we receive your return package. The refund will be issued to the original payment method.
Unfortunately, due to transportation delays, your refund may require an additional 3-5 days to process. Thank you for your patience and understanding.
2. The original shipping fee, if any, is non-refundable.
NOTE
1. If you have any issues with your return, you must contact Customer Service within 15 days from the date we’ve approved your return.
2. If you wish to cancel or modify the product variant(color/size) in your order, you MUST contact Customer Service within 24 hours of placing the order. Be advised that any cancellations or order modification requests sent after 24 hours of completion of purchase may be too late to cancel if the shipping/processing time has been initiated.
Customer Service: cs@myshop.fashion